치과의료종사자의 진료기관 운영제도에 따른 직무만족도 -치과위생사, 간호조무사, 상담 및 코디네이터, 행정관리직 종사자 중심으로-
Job satisfaction according to the management system of dental auxiliaries -dental hygienist, nurse`s aide, consultant and coordinator, administrative management-
천혜원, 이흥수,
소속 상세정보
천혜원 ( Cheon Hye-Won ) - 전남과학대학 치위생과
이흥수 ( Lee Heung-Soo ) - 원광대학교 치과대학 예방치학교실
KMID : 0355420100340010072
Abstract
Objectives: We measured the factors affecting job satisfaction of dental auxiliaries to understand how to improve their working conditions.
Methods: We evaluated satisfaction levels of dental auxiliaries in dental service institutes in Jeonju and Iksan, Jeollabuk-do, Korea.
Results: Job satisfaction varied depending on socio-demographic features. Auxiliaries that were older, more educated, married, and high income earners showed higher satisfaction. Management components of the job also increased job satisfaction. The communication and compensation system showed the highest correlation, a 0.637 Pearson correlation coefficient. Operations improved when employees had manuals for the job; when they were given responsibilities; when they had more social gatherings on a regular basis; when they had incentive programs; and when they had opportunities for education or professional development. Sa tisfaction with management communication improved when complaints were resolved smoothly; when the opinions of dental auxiliaries were trusted by dentists; and with better communication between dentists and their auxiliaries.
Conclusions: The compensation system was least satisfactory of the 6 constituent factors, indicating that increased wages and incentives are needed to promote job satisfaction. Improving other management factors such as communications can also increase the job satisfaction.
키워드
직무만족;치과의료종사자
dental auxiliaries;job satisfaction
원문 및 링크아웃 정보
등재저널 정보